Frequently Asked Questions

You can place an order through our website by selecting the product you want, uploading your design or using our design services, and proceeding to checkout. You can also place orders via email, phone, or by visiting our physical store.

We accept PDF, AI, EPS, PSD, JPEG, and PNG files. For best results, we recommend high-resolution PDF files with at least 300 DPI resolution. All fonts should be embedded or converted to outlines, and images should be in CMYK color mode.

Standard production time is 3-5 business days, depending on the product and quantity. Rush services are available for an additional fee, with turnaround times as quick as same-day or next-day production. Shipping time is additional and varies by location.

Order modifications are possible within 24 hours of placement, provided production hasn't started. Contact our customer service team immediately for any changes. Rush orders cannot be modified once confirmed.

We offer various paper types with different weights and finishes. Standard paper (250-300gsm) is suitable for most business cards and flyers. Premium paper (350-400gsm) offers a more substantial feel and is ideal for high-end business cards. Specialty papers include textured, recycled, and metallic options for unique looks and feels.

Yes, we offer sample packs that include various paper types, finishes, and product examples. You can order a sample pack online or visit our store to see and feel our products in person before placing a large order.

Yes, we can accommodate custom sizes for most of our products. Please contact our customer service team with your specific requirements, and we'll provide a quote for your custom-sized project.

Minimum order quantities vary by product type. Most items have a minimum of 50 pieces, while some specialty items may require higher minimums. Contact us for specific requirements for your desired product.

Yes, we ship to all states in Nigeria. We use reliable courier services to ensure your orders arrive safely and on time. International shipping is also available to select countries.

Shipping costs vary based on the weight of your order, delivery location, and chosen shipping method. You can see the exact shipping cost during checkout before completing your order. We offer free shipping on orders above NGN 57,500 within Lagos.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or directly through the courier's tracking system. You can also track your order by logging into your account on our website.

We take full responsibility for damaged or lost packages. Contact us immediately with photos and details, and we'll arrange for a replacement or refund. All shipments are insured for your protection.

We accept various payment methods including credit/debit cards, bank transfers, and mobile money services. All online payments are processed through secure payment gateways to ensure your financial information is protected.

Yes, full payment is required before we begin production on your order. For large corporate orders, we may offer payment terms with a 50% deposit upfront and the remaining balance due before shipping.

Yes, we offer volume discounts for bulk orders. The discount percentage increases with the quantity ordered. Corporate clients can also apply for special pricing based on their annual print volume. Contact our sales team for a custom quote.

Absolutely! We use industry-standard SSL encryption and secure payment gateways to protect your financial information. We never store your complete payment details on our servers.

Yes! Our in-house design team can help create professional designs for your printing needs. We offer logo design, business card design, flyer design, and more. Contact us for pricing and timelines.

Our designers use professional software including Adobe Creative Suite (Photoshop, Illustrator, InDesign), CorelDRAW, and other industry-standard tools to ensure high-quality designs.

Yes, we include up to 3 rounds of revisions in our design service. Additional revisions may incur extra charges. We work closely with you to ensure the final design meets your expectations.

Yes, we have a library of professional templates for various products. You can customize these templates with your content, or we can create completely custom designs from scratch.

We offer returns within 7 days of delivery for defective or incorrect items. Custom orders cannot be returned unless there's a production error on our part. Contact us immediately if you need to return an item.

Contact our customer service team with your order number and reason for return. We'll provide you with a return authorization number and instructions for returning the item.

If the return is due to our error (defective product, wrong item), we cover the return shipping costs. For customer-initiated returns, the customer is responsible for return shipping fees.

Once we receive and inspect the returned item, refunds are processed within 3-5 business days. The refund will be credited to your original payment method.