Frequently Asked Questions

You can place an order through our website by selecting the product you want, uploading your design or using our design services, and proceeding to checkout. You can also place orders via email, phone, or by visiting our physical store.

We accept PDF, AI, EPS, PSD, JPEG, and PNG files. For best results, we recommend high-resolution PDF files with at least 300 DPI resolution. All fonts should be embedded or converted to outlines, and images should be in CMYK color mode.

Standard production time is 3-5 business days, depending on the product and quantity. Rush services are available for an additional fee, with turnaround times as quick as same-day or next-day production. Shipping time is additional and varies by location.

We offer various paper types with different weights and finishes. Standard paper (250-300gsm) is suitable for most business cards and flyers. Premium paper (350-400gsm) offers a more substantial feel and is ideal for high-end business cards. Specialty papers include textured, recycled, and metallic options for unique looks and feels.

Yes, we offer sample packs that include various paper types, finishes, and product examples. You can order a sample pack online or visit our store to see and feel our products in person before placing a large order.

Yes, we can accommodate custom sizes for most of our products. Please contact our customer service team with your specific requirements, and we'll provide a quote for your custom-sized project.

Yes, we ship to all states in Nigeria. We use reliable courier services to ensure your orders arrive safely and on time. International shipping is also available to select countries.

Shipping costs vary based on the weight of your order, delivery location, and chosen shipping method. You can see the exact shipping cost during checkout before completing your order. We offer free shipping on orders above ₦50,000 within Lagos.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or directly through the courier's tracking system. You can also track your order by logging into your account on our website.

We accept various payment methods including credit/debit cards, bank transfers, and mobile money services. All online payments are processed through secure payment gateways to ensure your financial information is protected.

Yes, full payment is required before we begin production on your order. For large corporate orders, we may offer payment terms with a 50% deposit upfront and the remaining balance due before shipping.

Yes, we offer volume discounts for bulk orders. The discount percentage increases with the quantity ordered. Corporate clients can also apply for special pricing based on their annual print volume. Contact our sales team for a custom quote.